Proudly providing Silicone moulds, biscuit and flower cutters, and decorating tools to South Africa

Customer Service

Shipping & Delivery
The Vintage Baker Shop will get your decorating supplies to you no matter where you may reside in South Africa. For local delivery in South Africa we have a service which delivers to your PO Box number or to your nearest Post Office based on your physical address provided in your order, there is in addition the option available to have the order delivered to your door via private courier. Should you be located in Cape Town you are welcome to visit our office in Table View to collect your order. However, please give us a call before you visit just to make sure that your order is ready for collection..
Privacy & Security
Your right to privacy and security is very important to us. The Vintage Baker Shop treat personal information collected through this website as private and confidential.
We are committed to giving you secure access to our on-line shopping system. We need to collect personal or other information to :
1) Fulfill our service obligations to you,
2) Follow your instructions,
3) Inform you of updates to your order. If you give us permission, we may use your personal or other information to tell you about products, services and special offers from us or other companies that may interest you. We will do this by post, email or text message (SMS). If you later decide that you do not want us to do this, please contact us and we will stop doing so.
Our website may contain links to or from other websites. We try to link only to websites that also have high standards and respect for privacy but we are not responsible for their security and privacy practices or their content. We recommend that you always read the privacy and security statements on these websites.
We will not reveal personal information to anyone outside of our business or certain of our service providers without your permission, unless:
1) we must do so by law or in terms of a court order,
2) it is in the public interest or
3) we need to do so to protect our rights.
We are committed to providing safe online services. All use of our website and transactions through it are protected by encryption (secret codes) to international standards. Encryption protects personal information you send when you fill in any personal banking information details.
Our systems are protected by systems that guard against intruders.
We may always change this privacy and security statement.
We will put all changes on our website.
The latest version of our privacy and security statement will replace all earlier versions of it, unless it says differently.
Returns & Replacements
The Vintage Baker Shop have a 7 days returns policy, should you not be entirely happy with your purchase you may return the item within 7 days from the date of receipt of the item/s. A full refund will be provided for the purchase price of the item/s less (shipping costs). Only items that are unused, in saleable condition*, and in original packaging are eligible for return.
*This means that packaging must be intact, tags must be attached, no pet hair, etc. We cannot accept used, damaged or dirty merchandise.
Please note: all sales on clearance and closeout items are final. While rare, defects and order mistakes occasionally occur. We will work with you to resolve the problem as quickly and efficiently as possible. In some cases items that appear defective may just need a simple adjustment in order to work properly.
Ordering
Ordering products from the Vintage Baker Shop is easy. On each product’s page, enter a quantity and identify the different product options such as colour size etc. click the "add to cart" button.
To view your cart or checkout, click the My cart button in the upper right corner of your screen and follow the prompts.
If you prefer, you can complete your order offline via phone, at 071 508 9487.
We are a small company so you may not get an answer 24/7 in which case you are welcome to send an e-mail to info@vintagebakershop.co.za and place your order or leave your details and we will get back to you.
With regards to tracking your order, you will receive an email when your order ships with tracking information.
Log into your account at any time and go to My Account to check on the status of your order.
Payment and Delivery
Orders will be sent once payment are cleared.
Order not paid within 7 days will be canceled
Final invoice will be send via email upon receipt of order.
Product Prices
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
Prices are subject to change without advance notice. All prices on this web site are indicated in ZAR (South African Rands).
All orders are acknowledged at current pricing.
We will bill at price in effect at the time of receipt of money and raising of an invoice. Promotions may be available from time to time and every care will be taken to identify the duration and terms of the promotion at the time.
Updating Account Information
You can update your online account profile information anytime, just log into the Vintage Baker Shop Log In at the top right hand section of the page Once you have logged in, click on "My Account" located at the top portion of the page. Select "My Profile". You can update the following information once you've reached the profile page:
* Email Address
* User Name
* Password
Secret Question and Answer
Updates to your online account profile are effective immediately.

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